Last modified on 8/12/2022

These terms and conditions are applicable to all services available at RuntheWorld is a retail travel agency, owned by RuntheWorld Impact Travel Group SL , Carrer de Bailén, 185 6º 3ª, 08037 Barcelona, with CIF B44541381 registered as a travel agency in Catalonia. E-mail address: Contact telephone: +34 644 388 954

By accessing, browsing and using our website or any of our applications available through platforms (“the website”) and/or making a reservation, the User agrees to have read, understood and agreed to the terms and conditions below (including the privacy conditions).

This website, its content, structure, infrastructure and the online travel booking service it provides (the “Service”) is owned, operated and provided by RuntheWorld, (“RtW”, “us”, “we”, “our”). The contents of the website, its structure, infrastructure and the services provided may only be used for personal and non-commercial purposes in accordance with the terms and conditions specified below.

Acceptance and availability of the General Terms of Use

By accepting this contract, the User declares the following:

That he is a person of legal age and capacity to contract.
That you have read and accept these Terms and Conditions of Use.

These General Terms and Conditions of Use, regulate the contractual relationship that arises after placing an order on the website, owned by RuntheWorld Impact Travel Group SL by a User-Customer. The User accepts the General Terms of Use from the moment he or she places an order on the website, uses, contracts or acquires any service. This document can be printed and stored by the User-Customers.

Modification of the General Terms of Use

RtW may modify the General Terms of Use by notifying the Users, in order to improve the services offered through its web site. By modifying the General Terms of Use set out on the RuntheWorld website, this duty of notification will be deemed to have been fulfilled. Such modifications shall not be applicable retroactively and shall therefore not affect orders placed prior to the modification.

The general terms of use contained herein are contractual, binding and enforceable.

Scope of our service

RuntheWorld Impact Travel Group SL is a Limited Company whose main activity consists in the exercise of mediation activities and/or organization of tourist services. On the website, RtW offers the User access to and use of content, information and tourist services, including booking of package tours related to visits to projects managed by non-profit organisations, carrying out sporting events (such as races, cycling tours, etc.) and volunteer work. These general terms of use regulate the generic use of the website. The effective contracting of the services offered by RtW will be governed by its specific conditions, in accordance with the legislation in force.

The making of reservations or purchases of products or services by the User from those suppliers or tour operators chosen by the User shall be subject to the particular terms and conditions established by such suppliers or tour operators in each case.

The information on offers, products or services, prices, routes, distances, characteristics and any other relevant data and information about the products offered through the website, corresponds to that provided by the tourism providers (hotels, wholesalers, etc…). The accuracy of this information comes from the operators who generate it. The services offered through the website are only for personal and not commercial use. Therefore, it is not allowed to resell, use, copy, monitor, display, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity.

Limitation of responsibility

Certain information included in has been provided by the providers of the services offered in the referred website. RtW will make every effort to ensure that this information provides the user with a correct and as reliable as possible idea of the services offered.

Likewise, RtW will not be liable for any damages or losses arising from the infringement by any user of the rights of another user, or third parties, including copyright, trademarks, patents, confidential information and any other intellectual and industrial property rights.

RtW will not be responsible for the inadequate use of the service as a consequence of maintenance work, or a defective configuration of the user’s computer equipment, or insufficient capacity to support the computer systems necessary for the use of the services offered.


The images published on are intended to provide the user with a correct and as reliable as possible idea of the services offered.

The intellectual property rights of the images contained in the RtW website are the exclusive property of RuntheWorld Impact Travel Group SL and are protected by national and international industrial and intellectual property regulations. Any use of these photographs other than the contracting and enjoyment of the services by the user is prohibited.


The parties submit themselves, at their choice, for the resolution of the conflicts and with renunciation of any other jurisdiction, to the courts and tribunals of the user’s domicile.

General contract conditions for package tours

The price

The price of trips contracted on the RtW website is established based on the services and dates selected by the user, and will depend on the number of people included in the reservation.

It is the user’s responsibility to review the “price includes” and “price does not include” sections of the offer, before completing the purchase process. These sections detail exactly all the services included in the reservation.

Tourist tax: in certain countries, hotel establishments may require payment of a fee / tax to be paid in the establishment itself and users will be informed. Consult in each case according to the destination.

The agency can only revise the price, upwards or downwards, provided that this revision takes place before 20 days prior to departure and that it is not significant, i.e. more than 15% of the price of the trip. In addition, this revision can only be carried out to adjust the amount of the price of the trip to the variations:

  1. Of the exchange rates applied to the organized trip.
  2. Of the price of the transport included in the trip, including the cost of fuel.
  3. Of the taxes and charges relating to certain services, such as airport, embarkation, disembarkation and similar taxes included in the price.

If the revision of the price means an increase of more than 15% of the price of the trip, the agency will immediately inform the consumer, who will be able to terminate the contract.

The consumer must communicate the decision taken to the agency within three days after notification of the change. If the consumer does not communicate its decision within the period indicated, it will be understood that he chooses to terminate the contract.

Requests for cancellation and modification by the User

In the event that the User wishes to request the cancellation of his/her reservation, he/she must send an email to the following address:

If there are specific cancellation conditions for a particular trip, they will be indicated in the “conditions” section of the offer. If there are no specific conditions, the cancellation charges set out below will apply.

In the event that the user requests the cancellation of his/her reservation, he/she will be entitled to a refund of the amounts established in the cancellation conditions, but must compensate RtW for the concepts indicated below:

  1. 10% of the amount of the reservation as management costs for the cancellation *, unless the cancellation is due to force majeure.
  2. The amount of the cancellation charges applied to RtW by the suppliers.
  3. A penalty, consisting of 5% of the total cost of the trip if the cancellation occurs more than ten working days and less than fifteen days before the start of the trip; 15% between days 3 and 10, and 25% within the previous 48 hours.

Cancellation and modification of the trip by the organizer

3.1. Modification of the journey by the organiser

  1. Before departure, RtW may make any changes that are necessary for the successful completion of the package and that are not significant. Necessary changes are considered significant if they prevent the completion of the purposes of the trip according to their general or special characteristics.
  2. In the event that RtW is obliged to make significant changes it will immediately inform the User. The User may choose to accept the modification of the contract in which the changes introduced and their repercussion on the price are specified, or to terminate the contract. The consumer must communicate the decision taken to the agency within three days after being notified of the modification. If the consumer does not communicate his decision within the period indicated, it will be understood that he chooses to terminate the contract.

3.2. Cancellation of the trip by the organizer

  1. The cancellation of the trip, for any reason not attributable to the consumer, gives you the right to terminate the contract with the rights provided in these General Terms of Use.
  2. If the cancellation of the trip is communicated within the two months prior to departure, RtW must pay the consumer compensation according to the time remaining for the departure, which will be:
    1. 5% of the price of the trip if it occurs more than 15 days and less than 2 months before departure.
    2. 10% of the price of the trip, if it is produced between 15 and 3 days in advance.
    3. 25% of the price of the trip, if it takes place within 48 hours before departure.

There is no obligation to pay compensation in the following cases:

  1. When the cancellation is due to the number of people registered is less than the number of people that allows to organize the combined trip. In this case, RtW will communicate the cancellation to the consumer at least 10 days before the date scheduled for the start of the trip.
  2. When the cancellation of the trip is due to force majeure Force majeure are circumstances outside RtW, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.

Failure to appear at departure

There will be a lack of presentation at departure if the consumer does not communicate his willingness not to make the trip and does not show up at the time and place planned for the departure.

In this case, you lose the right to a refund of the amounts delivered and remains obliged to pay those that were pending payment.

If the lack of presentation takes place due to force majeure, the consumer will be entitled to a refund of the amounts delivered, except for the management costs and the costs of cancellation of the reservation generated until that time.

For this purpose, and not limited to, be considered force majeure death, accident or serious illness of the consumer or any person with whom he lives or any similar event that prevents you from participating in the trip and communicate to the agency that impossibility before departure.

Voluntary changes and early returns

In the event that the customer, once the trip has begun, voluntarily requests any modification of the contracted services (e.g. night stay, hotel changes, etc…) the prices of the tourist services may not correspond to those published in the offer that gave rise to the contract. To carry out this type of management, will involve a minimum expenditure of 50 euros depending on the type of offer. Consult in each case.

Passports and visas

It is the user’s responsibility to check that the personal and family documents of all passengers (including minors) are in order and comply with the period of validity. In the case of the passport, visa or national identity card, the user must verify the requirements demanded by the regulations of the country to be visited. It will be at your own expense to obtain the passport or any other required requirement. Citizens of a nationality other than Spanish must consult the consular representations or competent bodies about the entry requirements for each country.

In the event that the documentation is rejected by any authority or entry to the country is denied because the requirements are not met or because the person does not possess the documentation, RtW will not be responsible for any additional expenses or refund the price of the trip. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.

Cession of the reservation

The user may transfer his or her reservation to a person who meets all the conditions required in the brochure and the contract for the package.

The transfer must be communicated by any means to the agency and will be free if the agency receives the communication at least fifteen days before the start of the trip. If the user communicates it later and the agency can accept it, it can demand from the user some management expenses that will not exceed 10% of the price of the trip.

In any case, the user and the person to whom he has transferred the reservation are jointly responsible before the agency for the payment of the rest of the price, as well as the additional justified expenses that the transfer could have caused.

General conditions of the trip

For matters not foreseen in these General Terms of Use of the website, the provisions of Royal Decree 1/2007, which approves the Revised Text of the General Law for the Defence of Consumers and Users and other complementary regulations, will apply.

Privacy Policy

At any time you may restrict the collection or use of personal information that is provided to our website. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.

In accordance with the provisions of Law 15/99 on Data Protection (LOPD), the client accepts that their personal data, as well as those that may be provided in the future, will be collected and processed in a file owned by the agency RuntheWorld, located in carrer de l’encarnació 142, in Barcelona, Spain. These data have been collected by the agency RuntheWorld in order to manage and develop all services with the customer, being necessary to carry out these purposes.

The person concerned may exercise the rights recognized by law, and in particular those of access, rectification, cancellation and opposition by writing to the address for the sole purpose of managing the transfers, collections and payments arising from the business relationship and the use of our services.

For the purposes of Article 34. e) LOPD, the interested party gives his consent in an implicit way in the contracting of the service or in claims to the same one, so that we can transfer his necessary data for hotel reservations, transports and contracted services, to the recipients that are pertinent (wholesalers, central of reservations, airlines and shipping companies, or other similar ones) and, if it was necessary according to the service or trip to carry out, with destination to any country of the world, including, in his case, to those that do not offer a level of protection comparable to the demanded one by the LOPD.

RuntheWorld reserves the right to change the terms of this Privacy Policy at any time.


The consumer may complain in writing to RtW about the non-execution or defective execution of the contract, and RtW must reply within 30 days.

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.plugin cookies

Aviso de cookies